“People take different roads seeking fulfilment and happiness. Just because they’re not on your road doesn’t mean they’ve gotten lost.”
The exceptions to confidentiality occur when there is serious danger in the immediate or foreseeable future, to the client or others; when the client’s competence to make a decision is impaired, when legal requirements demand that confidential material be revealed and when responding to a complaint.
If the counsellor has any concerns about the client’s safety, they will discuss these with the client and support the client to take appropriate steps to maintain their own or the safety of others. If the client is unwilling or unable to take these steps, then the counsellor will inform the client of the actions they need to take.
Notes are taken during sessions. The client is entitled to read these at any stage, and they are offered to the client when the counselling contract ends. The purpose for keeping notes is to keep track of the counseling sessions and for reviewing the work. They are stored in a locked filing cabinet or a locked cupboard.
At times the client may be offered the opportunity to have an audio or videotape of the counselling sessions. The purpose of taping is for the client to learn more about themselves, or for the counsellor to have an opportunity to reflect on their work with the client.
Contact between sessions is discouraged, unless there is an emergency or the client wants to change an appointment time. If the client needs immediate help they can contact Lifeline (Phone 3666743) or the Emergency Psychiatric Service operates a twenty-four hour service (Phone 3640 482, or 3640 640, After Hours).
Ongoing social contact between sessions or after counselling is completed, is not advisable. If there are occasions when both the client and the counselor are in the same situation outside the counselling rooms, the counsellor will not initiate contact with the client. If however the client wants to speak with the counsellor, the counselor is open to that possibility.
It is not possible to offer any guarantees with this service. In some instances clients can have an intensification of their symptoms in the early stages, before they begin to improve.
In agreeing to provide this service the counsellors at Perspectives will:
- Honor the commitments made in this website
- Maintain ongoing training
- Attend regular supervision with a skilled supervisor
- Give the client twenty four hour notice of changes in appointment times
- Belong to a Professional Association, with a Code of Ethics and Complaints procedure
- Give the client a month’s notice of holiday periods and offer the client an opportunity for support from another source during the absence
If the client is not satisfied with the service they receive, they can:
- Discuss their concerns with the counsellor
- Contact the counsellor’s supervisor
- Ask the counselor for the appointment of a mediator – to identify the issues and determine outcomes
- Discuss / communicate with the relevant authorities (e.g. Family Court, ACC)
- Lodge a complaint with the Professional Body (e.g. NZAC, P.O. Box 165, Hamilton)
Office Location and Mailing Address: 61 Teesdale Street, Burnside, CHRISTCHURCH 8053
Phone Number: 03 358 4447, Text: 027 448 3760
61 Teesdale Street, Burnside, CHRISTCHURCH 8053